A lot of new people have joined our Marketplace community recently and I am just so excited to have you all here. I wanted to take a moment to talk about something that is so important to me, customer service. We take our customer service very seriously. If you place your order by 3 pm EST on a business day, it goes out that day. Why? Because you can shop anywhere but you choose to shop with us and I so appreciate that. Your Marketplace product comes beautifully wrapped with a hand written card and a Marketplace card. Why? Because we value the work our artisans have done and we value our relationship with you.
When you comment or DM The Marketplace, you get me, Marisa. There are no layers here. There is no social media or marketing team. I have done that intentionally. I love getting to know our customers and am happy to answer questions, build gift bundles, or create basket walls. Why? Because I love what I do, love sharing about the various ministries we partner with, and love getting to know each of you. It has always been the heart of The Marketplace to cultivate community and build relationships. If I haven’t had the opportunity to meet you personally in the community, at a show, on the truck, or at our previous Oak Street location, please take the time to introduce yourself in the comment below. Thank you for joining and changing lives with me. I have some fun things in store for you in 2021! BTW my side kick Bubba is pictured with me. He might just know as much about The Marketplace as me.